Cancellation policy
Last updated: 9/2/2026
Rootera offers both one-time purchases and subscription options. This policy explains how our subscriptions work and how to cancel.
Purchase Options
- One-Time Purchase: A single order with no recurring charges. A flat $4.99 shipping fee applies.
- Subscribe & Save: Save and get free shipping on every order. Your product ships automatically on the schedule you choose so you never run out.
How Subscriptions Work
When you choose a subscription, you agree to a recurring order and recurring payment. By subscribing, you authorize Rootera to automatically charge your payment method the subscription price, plus any applicable taxes, on each billing date until you cancel.
- Delivery frequency: You choose how often you're restocked — every 30, 60, or 90 days.
- Billing: You're charged each time a subscription order is processed, at the start of each cycle, at the subscription price in effect at that time.
- Renewal: Your subscription renews automatically on your selected schedule until you cancel it.
- You'll receive an order confirmation email each time a subscription order is placed.
Managing Your Subscription
You're in full control. At any time you can:
- Change your delivery frequency
- Skip an upcoming order
- Pause your subscription
- Update your shipping address or payment method
- Cancel
Manage everything from your account portal, or email us at support@tryrootera.com and we'll take care of it for you.
How to Cancel
You can cancel your subscription anytime — there's no commitment and no cancellation fee.
- Self-service: Log in to your account and cancel from your subscription settings.
- By email: Send a cancellation request to support@tryrootera.com with the email address used at checkout.
Important: To avoid being charged for your next order, please cancel or skip at least 2 days before your next scheduled billing date. Cancellations made after an order has already been processed will take effect on the following cycle — that order will still ship and is covered by our 90-Day Money-Back Guarantee.
Refunds on Subscription Orders
Subscription orders are covered by our standard 90-Day Money-Back Guarantee. See our Return & Refund Policy for details.
Price Changes
We may change subscription pricing from time to time. If we do, we'll notify you by email before the change takes effect, and you're free to cancel before your next billing date if you don't wish to continue.
Contact Us
Questions about your subscription? Email support@tryrootera.com and we'll respond within 1–2 business days.