Contact information
Last updated: 9/2/2026
Have a question about your order, our products, or your subscription? We're happy to help.
Email Us
Email is the fastest way to reach our team. We respond to every message within 1–2 business days (Monday–Friday, excluding holidays).
To help us assist you quickly, please include:
- Your order number (if your question is about an order)
- The email address used at checkout
- A short description of how we can help — and a photo, if it's about a damaged or incorrect item
What We Can Help With
- Order status, tracking, and shipping questions
- Returns and refunds (see our Return & Refund Policy)
- Managing, pausing, or canceling a subscription
- Product questions and usage guidance
- Anything else — just ask
Response Hours
Our support team operates Monday–Friday, 9 AM–5 PM ET. Messages sent on weekends or holidays will be answered the next business day.