Refund policy

Last updated: 9/2/2026

At Rootera, we stand behind our products. If you're not completely satisfied with your purchase, we're here to help.

90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee on your purchase. If you're not happy with your results, you may request a refund within 90 days of your order date.

Because hair takes time to respond, we encourage you to use the product consistently as directed before requesting a refund — but the choice is yours within the 90-day window.

To request a refund, email us at support@tryrootera.com with your order number and the email address used at checkout.

How Refunds Work

  • Approved refunds are issued to your original payment method.
  • Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card provider.
  • Refunds cover the product price. Original shipping charges (if any) are non-refundable.
  • We'll email you once your refund has been processed.

Returns

You do not need to ship the product back to receive your refund under the 90-day guarantee unless we specifically request it. If a return is requested, we'll provide instructions by email. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@tryrootera.com with your order number and a photo of the issue. We'll replace it or refund it at no cost to you.

Subscriptions

  • You can manage, pause, skip, or cancel your subscription anytime from your account, or by emailing support@tryrootera.com.
  • To avoid being charged for your next order, please cancel or skip at least 1–2 days before your next scheduled billing date.
  • Once a subscription order has been processed and shipped, it falls under the standard 90-day guarantee terms above.
  • Subscription orders ship free; one-time orders include a flat $4.99 shipping fee.

Order Changes & Cancellations

If you need to change or cancel an order, email support@tryrootera.com as soon as possible. We process orders quickly, so we can't guarantee changes once an order has entered fulfillment.

Contact Us

Questions about a return or refund? Email us at support@tryrootera.com and our team will get back to you within 1–2 business days.